Simple. Safe.
To the letter.
We take security seriously.
We know how important it is to protect your sensitive data, and we don't take that trust lightly. We're serious about cybersecurity and we're always working to stay ahead. With constant reviews and updates, we keep your information safe and secure, while making sure we meet the highest industry standards every step of the way.
Integrations
Cofactor seamlessly integrates with your existing systems, making it easy to enhance your revenue cycle without disruption while supporting all EDI transactions. No matter what systems you're using, Cofactor works within your current setup to streamline processes and maximize efficiency.
Payers and Clearinghouses
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Availity
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Waystar
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Experian
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Quadax
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Change
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UnitedHealthcare
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Aetna
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BCBS
EMR Integrations
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Epic
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Cerner
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Meditech
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Athena
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Practice Fusion
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eClinicalWorks
Cybersecurity
Cofactor AI’s security infrastructure is built with the highest industry standards and follows industry-standard encryption protocols regarding all patient and customer data, both in transit and at rest. We also maintain strict access control measures, including role-based access controls to ensure that only authorized people have access to any data. We maintain 24/7 monitoring and have a detailed incident response policy to keep your data safe.
Want to know more about Cofactor security? Request access to our trust center below.
We prioritize patient data security and comply with all relevant healthcare regulations, including HIPAA. Our platform uses advanced encryption methods both at rest and in transit, implements strict access controls, and performs regular security audits. We also follow best practices in data anonymization and de-identification when working with sensitive health information.
Yes, our AI platform is fully HIPAA compliant. We follow stringent guidelines to protect protected health information (PHI) and ensure that all data handling, processing, and storage meet or exceed the regulatory standards set by HIPAA.
Our platform integrates with major EMRs such as Epic, Cerner, and Athena via secure APIs and HL7/FHIR standards. This ensures seamless data flow and interoperability without compromising security. We work closely with IT teams to ensure smooth deployment and customization for hospital workflows.
Yes, our platform is designed to integrate with clearinghouses through secure file transfer protocols (SFTP) and Electronic Data Interchange (EDI) standards. This allows us to easily communicate with clearinghouses to facilitate claims submissions, denial management, and status tracking in real-time.
Our system uses role-based access control (RBAC) to limit who can access specific data and features. We implement secure API integrations that adhere to OAuth2 standards to ensure that only authorized personnel or systems can interact with sensitive patient information during EMR and clearinghouse integration.
We use industry-standard AES-256 encryption for data at rest and TLS 1.2 or higher for data in transit. This ensures that all patient data and communications between our platform, EMRs, and clearinghouses are secure.
We rigorously test our AI models with real-world data sets, conduct regular validations, and continuously update models to ensure they provide accurate, clinically relevant outcomes. We also collaborate with healthcare professionals to ensure our models align with clinical best practices and regulatory guidelines.
We have a dedicated compliance team that ensures our platform adheres to all relevant regulations, including HIPAA (US), HITECH, and GDPR (Europe). This involves frequent audits, security reviews, and maintaining an up-to-date understanding of evolving regulatory requirements.
In the unlikely event of a security breach, we have an incident response plan in place. This includes immediate threat mitigation, notification of affected parties, and cooperation with regulatory bodies as required. We also provide post-incident reviews and improvements to prevent future breaches.
Our platform collects data necessary for claims processing and appeal generation, such as patient demographics, treatment records, coding information, and payer details. We limit data collection to what is strictly required to perform our services and ensure all data is handled in accordance with privacy laws.
Our AI platform is designed to be scalable and cloud-based, allowing it to integrate smoothly into existing hospital IT infrastructure with minimal disruption. We offer flexible deployment options, including cloud, hybrid, or on-premise, depending on the hospital’s needs.
We comply with regulatory requirements for data retention and deletion. Hospitals can set retention policies for data within our platform, and we ensure that any data marked for deletion is permanently and securely removed from our servers.
We provide ongoing support and maintenance, including automatic software updates, security patches, and model improvements. Our team is available for any technical issues or questions to ensure smooth operation and optimal performance.
Yes, our system is designed to be flexible and adaptable to the varying requirements of different payers and regulatory bodies. We regularly update our models and processes to align with the latest coding guidelines, payer policies, and regulatory changes.
We offer comprehensive training programs for hospital staff, including onboarding sessions, detailed documentation, and ongoing technical support. Our customer success team ensures users have the knowledge and tools to effectively use the platform.
Frequently Asked Questions
SOC2 Compliance
Cofactor is fully SOC2 compliant, ensuring the highest level of data security. We take complete control over the flow of sensitive customer and patient data, never sharing it with third parties. Our dedicated compliance team continually reviews and enhances our security measures, adhering to SOC2's trust service criteria for confidentiality, security, and integrity.
HIPAA Compliance
Cofactor is fully HIPAA compliant, ensuring the secure handling of sensitive patient data. We take full ownership of the data flow, storing every piece of information securely while preventing unauthorized access or sharing with third parties. Our platform adheres to the strict privacy and security regulations outlined in HIPAA, and we continuously implement best practices for safeguarding protected health information (PHI).
