Back
Mail room
Same day
Every letter read and routed the day it arrives
95%
Routed without
anyone touching it
48 hrs
to work a routine letter end-to-end
4 weeks
From signature to go-live
Point your PO boxes and fax lines to us and connect your portals and shared inboxes. Payers keep sending what they send today.
No. We take delivery at your existing PO boxes and fax numbers, so payers keep sending where they always have.
Thirty days from signature. Fax lines usually move in the first week and paper follows once the PO box redirect clears.
Denials, medical records requests, timely filing notices, overpayments and recoupments, prior auth decisions, remits and EOBs, contract and credentialing letters, and patient correspondence. Any letter type can be routed or worked.
We redirect your PO boxes to our mail facility, then open, scan and read every envelope the day it arrives.
We scan everything the day it arrives, keep it for the retention period you set, then shred it on a certified schedule or send it back to you.
Yes. Our mail facilities, staff and systems are covered by our HIPAA and SOC 2 Type II programs, and we sign a BAA with every customer.
Every letter lives in one inbox your whole team can see, with a status, deadline and dollars at stake on each one. Weekly volume and trends are in Command Center.
Yes, any day. Most teams start by routing everything, then hand us the letter types they want off their plate.
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Replacing healthcare's administrative complexity with intelligence. Based in Chicago, IL.
HIPAA
COMPLIANT
AICPA
SOC 2 TYPE II